How should I secure the product to remain eligible for a return? Ensure the product is in its original packaging, unused, and includes all accessories or parts. Refer to our return policy for specific guidelines.
How can I change or cancel an existing order? To modify or cancel your order, contact our customer service team as soon as possible. Changes or cancellations can only be made before the order is shipped.
What should I do if my order is damaged or defective? Please contact us immediately with details and pictures of the damaged or defective item. We will arrange a replacement or refund promptly.
What if the product delivered is incorrect or missing? If you receive the wrong product or an item is missing, reach out to us at info@eurocricketers.com. We will rectify the issue quickly.
Can I change my shipping address? Yes, you can update your shipping address before the order is shipped. Contact us promptly for any address changes.
Can I specify the delivery date or time? While we strive to accommodate requests, delivery schedules depend on the courier service and cannot be guaranteed.
Can I ship items to multiple addresses? Currently, we only support shipping to one address per order. For multiple addresses, please place separate orders.
What modes of payment are accepted? We accept payments through credit/debit cards, PayPal, and direct bank transfers.
Do you offer Cash on Delivery? Yes, Cash on Delivery is available for selected locations. Additional charges may apply.
What should I know about Direct Bank Transfers? When using Direct Bank Transfer, ensure the payment details provided are accurate. Your order will be processed after the payment is confirmed.
How will I know if my payment was successful? You will receive a confirmation email once your payment is processed successfully.
Will my order be processed if I haven’t paid? Orders without payment confirmation will not be processed. Please complete payment promptly to avoid delays.
How can I check my order status? Log in to your account on our website to track your order status. Alternatively, contact customer support for updates.
Can I cancel or modify my order after placing it? Changes or cancellations can only be made before the order has been shipped. Contact us immediately for assistance.
Can I place an order online and collect it from a store? Currently, we do not offer an in-store pickup option. All orders are delivered to your specified address.
How long does it take to process my order? Orders are processed within 1-2 business days. Delivery may take up to 5 business days depending on your location.
How do I know if my order has been placed? Once your order is placed, you will receive a confirmation email with the order details.
